Personal Profile · Berlin

Dalibor
Smiljanić

Experience. Technology. People.

Professional experience in Switzerland, Serbia and Germany — from transport and logistics to customer service, mobility, sales, IT and digital solutions.

🇷🇸 Serbia🇨🇭 Switzerland🇩🇪 Germany
Dalibor Smiljanić
25+Years of professional experience
4Languages

More than a résumé.

My professional journey has taken me through different industries, countries and responsibilities — always with the same focus: taking ownership, understanding people and finding practical solutions.

Experience, change and continuous growth.

After many years in Switzerland, my professional journey continued in Serbia and later in Germany. My background spans transport and logistics, customer service and mobility, sales and operational processes.

Today I combine this practical experience with my interest in modern technology, especially web development, artificial intelligence, automation and digital business models.

For me, growth is not about leaving the past behind, but about combining existing experience with new skills in a meaningful way.

25+Years of professional experience
3Countries as life chapters
4Languages
Curiosity for what comes next

A journey through industries, countries and new perspectives.

1999
Switzerland

Start in Transport & Logistics

The beginning of a long career in transport, built on practical responsibility, reliability and direct customer contact.

1999–2022
Professional Growth

Logistics, organization & responsibility

Expanding experience in demanding operational processes, scheduling, communication and independent problem-solving.

2022–2024
Serbia

Customer Service & Real-Time Operations

Professional chapter in Serbia: progressing from customer service to Real-Time Analyst, responsible for live monitoring, service levels, staffing, queue control and operational escalations.

2024
Berlin

A new chapter in Germany

Relocation to Berlin and entry into a new professional environment, building on international experience and creating new perspectives.

Today
Next Chapter

Sales, Digital, IT & AI

Combining operational practice and sales with web development, AI, automation and digital solutions.

Experience meets the future.

01

Mobility & Logistics

Transport, fleet, mobility, operational workflows and practical process solutions.

02

Sales & Customer Relations

B2B/B2C sales, customer communication, needs analysis and solution-oriented service.

03

Digital & Web

Websites, digital presence, modern user experiences and practical online solutions.

04

AI & Automation

Practical use of artificial intelligence and automation in everyday business.

Practice, responsibility and customer focus.

Professional chapters in Switzerland, Serbia and Germany.

2025 – presentBerlin

Frigo-Rent Services GmbH

Rental Sales Agent

Rental services, customer consulting, B2B/B2C communication, vehicle scheduling, quotation processing and operational support.

2024 – 2025Germany

Schröder Reisen

Bus Driver

Responsibility in passenger transport, safe operations, customer contact and reliable execution of daily transport services.

2023 – 2024Serbia

Transcom

Real-Time Analyst (RTA)

Real-time contact-center operations: monitoring service levels, occupancy and adherence; queue control, staffing, escalation management, technical incidents and real-time reporting to management.

2022 – 2023Serbia

CSA

Customer Service

Customer communication, structured handling of enquiries and service-oriented problem solving in an international working environment.

1999 – 2022Switzerland

Transport & Logistics

Long-term professional experience with several companies

More than two decades of experience in the Swiss transport and logistics sector, with a high level of personal responsibility, schedule discipline, reliability and direct customer contact.

Learning never stops.

Professional experience is my foundation. Continuous learning connects it with new capabilities in leadership, IT, software development, cybersecurity, artificial intelligence, project management and digital business.

LSBA · EILM

Leadership & Management

Leadership, Management & Project Management

IBM · Google · Michigan

IT · Software · AI

Full Stack, Python, Generative AI & Machine Learning

Google · Cloud · CEH Prep

Cybersecurity

Cybersecurity, Cloud Security & Ethical Hacking preparation

Google · ADBI

Digital Business

Digital Marketing, E-Commerce & professional learning

What comes next.

This section grows with my projects — from web development and digital consulting to AI-supported solutions.

Web Development

Web Projects

Design and development of modern websites for small businesses and self-employed professionals.

AI

AI Experiments

Practical experiments with AI, automation, productivity and digital workflows.

Thoughts that go beyond a résumé.

I occasionally write about technology, work, learning and experiences that interest me.

Family

Work is only one part of my story.

Family is the most important reference point behind many of my decisions, challenges and future plans.

After many years in Switzerland and another life chapter in Serbia, my path led to Berlin — a new chapter, a new home and new opportunities.

“Success means little if there is no time for the people who truly matter.”

Four principles.

01

Security

Creating stability — professionally and personally.

02

Growth

Keep learning and use existing experience in new ways.

03

Freedom

Build more options and independence.

04

Balance

Build a career without sacrificing life.

Personal. International. Curious.

🇷🇸Roots

Serbian roots

🇨🇭Switzerland

Many years of life & work

🇷🇸Serbia

Professional chapter 2022–2024

🇩🇪Today

Living & working in Berlin

🌍Languages

DE · SR · RO · EN

💻Curiosity

Web · IT · AI · Digital

👨‍👩‍👧‍👦Family

Family first

Let’s connect.

For professional exchange, projects, digital ideas or simply a good conversation.

Berlin · Germany