2025 – present
Frigo-Rent Services GmbH
Rental Sales Agent · Berlin
Rental services, customer consulting, B2B/B2C communication, vehicle scheduling, quotation processing, operational support and day-to-day coordination.
CV
Dalibor Smiljanić
International experience in transport, logistics, customer service, real-time operations, mobility and sales — with a growing focus on IT, web, AI and digital solutions.
Professional Experience
2024 – 2025
Schröder Reisen
Bus Driver · Germany
Responsibility in passenger transport, safe operations, customer contact and reliable execution of daily transport services.
2023 – 2024
Transcom
Real-Time Analyst (RTA) · Serbia
Real-time contact-center operations, monitoring service levels, occupancy and adherence, queue control, staffing, escalation management, technical incidents and real-time reporting.
2022 – 2023
CSA
Customer Service · Serbia
Customer communication, structured handling of enquiries and service-oriented problem solving in an international working environment.
2014 – 2022
Eduard Meier AG
Transport & Logistics · Switzerland
Long-term work in Swiss transport and logistics with a high degree of personal responsibility, schedule discipline and direct customer contact.
2010 – 2014
Schöni Transport
Transport & Logistics · Switzerland
Operational transport, schedule reliability, customer contact and independent execution of demanding routes.
2006 – 2009
Hürzeler
Transport · Switzerland
Professional experience in transport with a focus on reliability, organization and customer orientation.
2002 – 2006
Wyttenbach
Transport · Switzerland
Transport duties, operational responsibility and direct coordination with customers and dispatch.
2001
Zingg
Transport · Switzerland
Professional chapter in Swiss transport.
1999 – 2001
Wyttenbach
Transport · Switzerland
Start of a long professional career in Swiss transport and logistics.
Skills
B2B / B2C SalesCustomer ServiceFleet & MobilityReal-Time OperationsWorkforce MonitoringReportingLogisticsTransportCRMWeb DevelopmentAI & AutomationDigital Solutions
Languages
GermanSerbianRomanianEnglish
Education & Professional Development
Advanced Professional Certificate in Leadership and ManagementLondon School of Business Administration
Mini-MBA Information TechnologyEuropean Institute of Leadership and Management
IBM Generative AI Engineering Professional CertificateIBM · Coursera
Google Cybersecurity & Google Cloud CybersecurityGoogle · Coursera
Google Project Management Professional CertificateGoogle · Coursera
Google IT Support Professional CertificateGoogle · Coursera
Google Digital Marketing & E-Commerce Professional CertificateGoogle · Coursera
Python for Everybody SpecializationUniversity of Michigan · Coursera
CEH Preparation Course SpecializationPearson · Coursera